Terms & Conditions

Here’s all the legal stuff… Mostly we’re just trying to run a reasonable business with the kind of service you’d expect from people who care about their customers, but we’re required to formalise the T’s & C’s, so here they are.

Detailed Description of Goods / Services

eiTech Systems (Pty) Ltd is a business, in the electronics / IT industry, which primarily partakes in software/electronic engineering.

Errors & Omissions Excepted

We reserve the right to decline any order for any reason, such as incorrect website pricing or stock availability. In the event that an order is declined, any payment already made will be refunded in full within 5 working days.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 3 working days (that’s the stated time, but it’s normally within 1 working day) and dispatched via the selected delivery service or readied for collection. If processing time may be longer than usual, such as during holiday periods, then this will normally be indicated via a notice displayed at the top of our website. Updates to order status, such as delivery tracking number information, will be provided (via email, phone, or otherwise).

Returns, Refunds and Warranty

Return of correctly supplied goods will be accommodated where possible. Returns may however be declined in the event that the goods were specially supplied and are not part of our normal stock inventory. It is obviously not possible to return software with digital licensing options, such as a KeyFile license. A handling fee of up to 15% may be levied, in order to cover order processing costs, such as card transaction fees. Shipping costs are normally not refundable. Goods incorrectly supplied (or faulty goods) may be collected by us at our expense (from the point of delivery, or another location if agreed to by both the customer and us); and will be replaced with the correct goods (or repaired), or refunded in full. All goods supplied carry a 1-year warranty for manufacturer defects.

Limitation of Liability

It is the customers responsibility to inspect goods (including software) upon receipt, confirm that they meet the customers expectations and are fit for the customers requirements / intended use (before implementing them as such), and take responsibility for them thereafter. Incorrectly supplied or faulty goods will be handled according to our returns, refunds and warranty policy (detailed above). What this means is that; if for example you use something purchased from us to build a coffee machine for a new base on Mars, and for example the part purchased from us fails and your coffee machine on Mars stops working, then we won’t be responsible for e.g. the cost of retrieving the coffee machine from Mars in order to repair it. If you require us to accept further responsibility than that stated in this paragraph, then please talk to us and we’ll see what we can work out (obviously additional costs will probably be involved).

Customer Privacy Policy

eiTech Systems shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569.

Payment Options Accepted

Payment may be made via EFT (Electronic Fund Transfer), MasterCard / Visa credit cards, cash, bank deposit or PayPal.

Credit Card Acquiring and Security (PayGate)

Where PayGate is specified as the payment option, credit card transactions will be acquired for eiTech Systems via PayGate (Pty) Ltd who are the approved payment gateway in this case. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details (PayGate)

Card details which are entered by the client on PayGate’s secure site are neither accessible to nor stored by eiTech Systems. Some customer details which are necessary for processing orders (but not including card details) may be stored by eiTech Systems as part of normal business operation and accounting records.

Merchant Outlet Country and Transaction Currency (PayGate)

The merchant outlet country at the time of presenting payment options to the cardholder via PayGate is South Africa, and transaction currency in this case is South African Rand (ZAR).


eiTech Systems takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, reasonable customer service and after-sales support, dispute resolution and dispatch of goods. Insurance for dispatched goods is available on request.

Country of Domicile

This website is governed by the laws of South Africa and eiTech Systems chooses South Africa as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


eiTech Systems may, at its sole discretion, change this agreement or any part thereof at any time without notice.

Business Information

This website is run by eiTech Systems based in South Africa.

Support Contact

Please click here for contact details.